The small print
Welcome to the ‘Spa-Porter’ website (the “website”).
This website is owned and operated by Spa -Porter Ltd. (“Spa-Porter”, “us” or “we”). Our registered office is at 1096 Uxbridge Road, UB4 8QH. The registered number is 11574487 (England and Wales).
If you have any questions about these terms and conditions (the “Terms”) or have any comments to make about our website, please email our customer services team at Bookings@spa-porter.com.
These Terms govern the way you use the website and the services we provide to you via the website, including the online booking service. By using the website to book beauty services you are forming a contract with Spa-Porter and you agree to abide by these Terms.
Please read the Terms carefully before you submit any order to us. If you do not accept these Terms, you must not make a booking for any services made available to you by Spa-Porter Ltd.
These Terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
These Terms do not apply to the actual beauty service that you order via the website (the “Services”). Spa Porter acts as a booking agent for self-employed beauty professionals (“Beauty Professionals”). When the order is accepted by a Beauty Professional you form a separate agreement with that Beauty Professional.
Terms and Conditions
YOUR CONTRACT WITH A BEAUTY PROFESSIONAL
Your Beauty Professional is responsible for providing the Services to you and you have a direct contract between you and the Beauty Professional concerning the provision of Services. We are not legally responsible for the Services or for any tax relating to the Services.
WHAT WE DO
We review applications from Beauty Professionals who wish to work with us, conduct interviews and undertake other checks of Beauty Professionals with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or a third party.
You acknowledge that you use Beauty Professionals at your own risk. When interacting with such a Beauty Professional you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons who are unknown to you.
BOOKING BEAUTY SERVICES
By making a booking through our website, over the phone, via email or via Instagram (a “Booking”) you warrant that the information you provide will be complete, correct and true, including billing and payment information. After placing a Booking you will receive a reply from us acknowledging that we have received your Booking via whichever method you contacted us. Please note that this does not mean your Booking has been accepted. All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email on behalf of the selected Beauty Professional to confirm the Booking (the ‘Booking Confirmation’) along with an invoice and payment link. The contract between you and the Beauty Professional will only be formed after payment has been made and we have sent you a confirmation reply.
PRICE AND PAYMENT
Prices vary according to type and duration of Service as described on the website and Instagram.
Full payment is due upon acceptance of the booked Service. The Booking will be confirmed as soon as payment is received. Accepted payment methods are as described on the invoice.
Payment can be made following our confirmation email and payment link by any of the following methods: Visa, Visa Debit, Visa Electron, Maestro, MasterCard, PayPal. You confirm that the credit or debit card being used is yours.
Promotional codes entitle you to a discount.
Promotional credit is capped at one code per Booking.
BOOKING CANCELLATION AND REFUNDS
You may cancel a confirmed Booking by contacting us at Bookings@spa-porter.com.
If you cancel 24 hours before the confirmed Booking appointment time you will receive a full refund.
If you cancel less than 24 hours before the confirmed Booking appointment time we will not refund the fee.
- No-Shows: No shows or no notice cancellations by you will be charged 100% of the cost of the Services. You will be considered a “no- show” if you fail to be at your designated location after 10 minutes of your booked appointment time.
- Delays: If you are delayed please let us know by calling 020 8076 8386 or emailing Bookings@spa-porter.com and we will do our best to accommodate you. Our Beauty Professionals are instructed to wait at the designated location for 10 minutes after the appointment’s start time.
We reserve the right to cancel any Booking without notice or cause. If we have to do this, you will be refunded in full.
If you request to reschedule a confirmed Booking with more than 24 hours’ notice you will not incur any charge. If you request to reschedule a confirmed appointment within 24 hours of the start time, your booking will be treated as a cancellation (as above) if your assigned Beauty Professional cannot agree to the amended date/time. If your assigned Beauty Professional can agree to the amended date/time then you will be charged 50% of the cost of the Booking if you are rescheduling with less than 24 hours’ notice.
Limitation of Liability
Spa-Porter Ltd is not liable for any loss or liability you incur in relation to your contract with the Beauty Professional that provides Services to you.
Spa-Porter Ltd makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.
To the fullest extent permissible Spa-Porter will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading or false statements in the content; or, any events beyond Spa-Porter Ltd’s reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.
Exclusions off Liability
Any disclaimers and exclusions of liability in these Terms shall not apply to any damages arising from death or personal injury caused by the negligence of Spa-Porter Ltd. or any of its employees or agents or fraud. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
GOVERNING LAW AND JURISDICTION
These Terms are governed by English law. The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Spa-Porter Ltd is committed to protecting and respecting your privacy.
This Policy covers our collection, processing and use of personal data when you use the website. It is important that you read this Policy which is provided in addition to our website Terms.
By visiting or otherwise using our website, you are agreeing to the practices set out in this Policy. If for any reason you do not agree to the terms of this Policy, please stop using the website.
We reserve the right to revise or amend this Policy at any time to reflect changes to our business or changes in the law. Where these changes are significant we will endeavour to let users of the website know. However, it is your responsibility to check this Policy before each use of the website.
Please note that our Website is not directed at children under the age of 13 (each “Child” together “Children“) and we do not knowingly collect personal data about Children. If you believe we have collected personal data about your Child, you may contact us at firstname.lastname@example.org request that we cease processing data about your Child.
- What is Personal Data and what do we collect?
What is personal data?
Where this Policy refers to ‘personal data’ it is referring to data about you from which you could be identified – such as your name, your date of birth, your contact details and even your IP address.
By law all organisations in the UK are obliged to process your personal data in certain ways and to ensure that you are given an appropriate amount of information about how they use it. You also have various rights to seek information from those organisations about how they are using your data, and to prevent them from processing it unlawfully. For more information about these rights, please see the ‘Your Rights’ section of this Policy.
Data we collect from you when you use the website
Voluntary Provision of Data
When you voluntarily supply your personal data to us, for example where you; use the website to send personal data (by filling out a form) contact us by post, telephone, email or SMS; report a problem with the website; we may collect, store and use the personal data that you disclose to us.
The personal data we collect from you may include your title, name, address, e-mail address, company, phone number, financial and credit card information – but will depend on precisely what details you volunteer to us as you interact with the website.
Automated Collection of Data
We may also collect personal data about you when you visit the website through the use of technologies such as cookies. The following are examples of data we may collect:
- nformation about your device, browser or operating system;
- your IP address;
- information about links that you click and pages you view on our website
- length of visits to certain pages;
- subjects you viewed or searched for;
- page response times;
- records of download errors and/or broken links;
- page interaction information (such as details of your scrolling, clicks, and mouse-overs);
- methods used to browse away from the page; and
- the full Uniform Resource Locators (URL) clickstream to, through and from this Website (including date and time).
We use the data described above for several different reasons. Firstly, we use it to ensure that the website works properly and that you are able to receive the full benefit of it. Second, we use the data to monitor online traffic and audience participation across the website. We undertake both of these activities because we have a legitimate interest in doing so.
Third Party Resources
We also use the services of third parties to help us to collect various data about you and the way that you use the website in order to enable us to better understand your interests – both so that we can service content to you that we think will be of interest to you, and so that we can ensure that you are shown adverts delivered by third parties which are more likely to be of interest to you.
For details of the cookies that we use on the Website, what those cookies do, and the privacy policies of the third parties which provide them (where relevant) please see our Cookies Policy.
Please note that, while you have the option to consent to specific individual cookies, unless specifically set out in our Cookies Policy, we rely on our legitimate interests as our condition for processing your personal data on the basis set out in this section (specifically that we have a legitimate interest in optimising the Website content and ensuring that you are served with relevant commercial communications as you use them).
- How and why do we use/share your personal data
Sharing your personal data
Depending on how and why you provide us with your personal data we may share it in the following ways:
- with selected third parties who we sub-contract to provide various services and/or aspects of the website’s functionality, such as where third-party plugins provide functionality such as message boards or image hosting services (see “Service Providers” below); and
- with analytics and search engine providers that assist us in the improvement and optimisation of this Website as described above.
We will not share your personal data with third parties in order for that third party to provide direct marketing communications to you, unless it relates to a specific activity which we are undertaking with a third party (e.g. a competition where a third party is providing the prize) and you have provided your consent for that use. Such activity may have its own terms and conditions relating to the way in which your personal data may be used, which you will be notified of at the relevant time.
We may also disclose your personal data to third parties in the following events:
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or if we are asked to provide your details to a lawful authority in order to aid in the investigation of crime or disorder; and/or
- in order to enforce or apply our website Terms; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Our service providers provide us with a variety of administrative, statistical, and technical services. We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request, and we stipulate that they protect this data and do not use it for any other purpose. We take these relationships seriously and oblige all of our data processors to sign contracts with us that clearly set out their commitment to respecting individual rights, and their commitments to assisting us to help you exercise your rights as a data subject. The following is a list of our current service providers:
Links to third party sites
Where we provide links to third party websites that are not affiliated with Spa-porter Ltd, such sites are out of our control and are not covered by this Policy. If you access third party sites using the links provided, the operators of these sites may collect personal data from you that could be used by them, in accordance with their own privacy policies. Please check these policies before you submit any personal data to those websites.
- For how long do we keep your personal data?
We will hold your personal data on our systems only for as long as required to provide you with the Services you have requested or to perform the purpose for which that data was collected.
Where you sign up to receive e-mail marketing from us we will retain your e-mail address on file should you ever ‘opt-out’ of receiving e-mails from us. We will retain your e-mail address in this way in order to ensure that we continue to honour and respect that opt-out request.
In some circumstances you can ask us to delete your data: see ‘Your Rights’ below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this data indefinitely without further notice to you.
We take the protection of your personal data very seriously. We use encryption (SSL) to protect your personal data when appropriate, and all the data provided to us is stored on secure servers once we receive it.
We may store your personal data on secure servers either on our premises or in secure third-party data centres.
Please note that some of our service providers may be based outside of the European Economic Area (the “EEA”). These service providers may work for us or for one of our suppliers and may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Where we transfer your data to a service provider that is outside of the EEA we seek to ensure that appropriate safeguards are in place to make sure that your personal data is held securely and that your rights as a data subject are upheld. If you would like more information about how the mechanism via which your personal data is transferred, please contact [email@example.com].
If we ever give you (or where you have chosen) a password which enables you to access certain parts of this website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
- Your Rights
As a data subject you have a number of rights in relation to your personal data. Below, we have described the various rights that you have, as well as how you can exercise them.
Right of Access
You may, at any time, request access to the personal data that we hold which relates to you (you may have heard of this right being described as a “subject access request”).
Please note that this right entitles you to receive a copy of the personal data that we hold about you in order to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data.
You can exercise this right at any time by writing to us using the contact details set out below and telling us that you are making a subject access request. You do not have to fill in a specific form to make this kind of request.
Your Right to Rectification and Erasure
You may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”).
Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is right. Further, we are not always obliged to erase personal data when asked to do so; if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to erase we will tell you what that reason is at the time we respond to your request.
You can exercise this right at any time by writing to us using the contact details set out below and telling us that you are making a request to have your personal data rectified or erased and on what basis you are making that request. If you want us to replace inaccurate data with new data, you should tell us what that new data is. You do not have to fill in a specific form to make this kind of request.
Your Right to Restrict Processing
You may ask us to stop processing your personal data (a) if you dispute the accuracy of that personal data and want us verify that data’s accuracy; (b) where it has been established that our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need to process your personal data (and would otherwise dispose of it) but you wish for us to continue storing it in order to enable you to establish, exercise or defend legal claims.
Please note that if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to stop processing, we will tell you what that reason is, either at the time we first respond to your request or after we have had the opportunity to consider and investigate it.
You can exercise this right at any time by writing to us using the contact details set out below and telling us that you are making a request to have us stop processing the relevant aspect of your personal data and describing which of the above conditions you believe is relevant to that request. You do not have to fill in a specific form to make this kind of request.
Your Right to Portability
Where you wish to transfer certain personal data that we hold about you, which is processed by automated means, to a third party you may write to us and ask us to provide it to you in a commonly used machine-readable format.
Because of the kind of work that we do and the systems that we use, we do not envisage this right being particularly relevant to the majority of individuals with whom we interact. However, if you wish to transfer your data from us to a third party we are happy to consider such requests.
Your Right to stop receiving communications
Where we send you e-mail marketing communications (or other regulated electronic messages) you have the right to opt-out at any time. You can do this by using the ‘unsubscribe’ link that appears in the footer of each communication (or the equivalent mechanism in those communications).
Or, if you would prefer to contact us directly – you can unsubscribe by writing to us at Bookings@spa-porter.com and telling us which communications you would like us to stop sending you.
Your Right to object to automated decision making and profiling
You have the right to be informed about the existence of any automated decision making and profiling of your personal data, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you.
Exercising your rights
When you write to us making a request to exercise your rights, we are entitled to ask you to prove that you are who you say you are. We may ask you to provide copies of relevant ID documents to help us to verify your identity.
It will help us to process your request if you clearly state which right you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be, the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information, we may delay actioning your request until you have provided us with additional information (and where this is the case we will tell you).
- Contact Details
If you have any queries regarding this Policy, if you wish to exercise any of your rights set out above or if you think that the Policy has not been followed, please contact us at [Bookings@spa-porter.com].
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We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer. Please note that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.